Reporting to the Senior VP & Managing Director, Assessment Division, this permanent, full-time position is responsible for ensuring high quality services are delivered to the clients of the Assessment Division, including auto and disability insurers, employers, law firms and government agencies across Canada. To be successful at this role, knowledge of applicable insurance legislation, policies and regulatory guidelines is essential in order to deliver assessment services and reports of the highest quality, in a timely manner and within with the scope of each referral.
Who we are
AGS Rehab Solutions Inc. is a recognized leader in the provision of disability management, assessment and vocational solutions, headquartered in Mississauga, Ontario and providing services nationally. We believe that all employees contribute directly to the growth and success of AGS. We are committed to our employees’ individual growth and development. We seek to create a collegial workplace that is supportive, rewarding and enjoyable.
What we stand for
Core values are AGS’s guiding principles because they form a solid core of who we are, what we believe, and who you are and want to be going forward.
Quality and Excellence: a commitment to being the best and/or delivering the best.
Customer Centric: deliver customer service that provides a positive experience, is in line with an understanding customer’s needs and desire to win their loyalty.
Accessible and Supportive: safe environment that creates support for learning
Respect and Integrity: honesty and transparency in thought, communication, and action
Who you are
A consummate professional with a minimum 3 years’ experience in the medical-legal field, specifically reviewing medical, functional, psychological and vocational assessment reports, and knowledge of applicable insurance legislation, policies and regulatory guidelines to deliver assessment services/reports of the highest quality, in a timely manner and within with the scope of each referral. You are customer centric and strive to provide best-in-class service to clients, combined with superior communication, prioritization and organizational skills.
You excel working in a dynamic, collaborative and agile environment, always looking to innovate and grow with AGS. You are a team player with excellent interpersonal skills. You are comfortable in a fast paced environment and able to work within tight deadlines, delivering high quality results through your superior analytical skills, keen attention to detail and knack for problem solving.
You are aligned with AGS core values and identify with a number of behaviours that are integral to our culture and to our success:
Achieving: the desire and drive to continually learn and extend our reach
Accountability: taking 100% responsibility and making and keeping clear agreements
Authenticity: creating a culture of mutual respect and civility while being genuine and fair
Awareness: using logic and intuitiveness equally in the decision-making process
Appreciation: expressing gratitude and building on the positive
What you bring
Thorough understanding of the Quality Assurance process, including proof-reading medical,
psychological, functional and vocational reports for consistency, completeness, accuracy,
spelling and grammar, all within assessors’ professional scope and mandate of specific referral.
Knowledge of medical terminology, transcription and/or editing
Knowledge of relevant legislation as it relates to key customers; knowledge of the Statutory Accident Benefits Schedule (SABS) is mandatory.
Superior computer skills, including proficiency with MS Word, Excel and Adobe.
Experience with SmartSimple, SecureDocs and HCAI is an asset.
Experience in catastrophic claims and AMA Guides preferred.
Experience in liaising with adjusters, medical experts/assessors, employers, and legal representatives to meet customer service standards and achieve optimal outcomes.
Come grow with us! If you are looking to join an energetic team of highly skilled and talented people, apply now! Send your resume to firstname.lastname@example.org